Supreme Chairs USA 10-Year Protection Plan

Supreme Chairs USA 10-Year Protection Plan

Protect your chair for the long haul with the Supreme Chairs USA 10-Year Protection Plan. This optional service plan provides coverage for qualifying mechanical and structural failures that affect the chair’s normal operation.

Covered Components

Coverage includes eligible failures involving:

• Pneumatic height-adjustment cylinder

• Tilt and recline mechanism

• Tilt-tension and tilt-lock controls

• Armrest adjustment mechanisms

• Lumbar-support adjustment mechanisms

• Casters and wheel assemblies

• Seat and back support structure

• Chair frame and base

• Manufacturer-installed adjustment levers and controls

Parts and Repair Service

For an approved claim, Supreme Chairs USA may provide one or more of the following:

• Replacement parts

• Troubleshooting and installation assistance

• Repair service through an approved service provider

• Replacement with a comparable chair when repair is not commercially practical

• Store credit when an equivalent replacement is unavailable

Supreme Chairs USA will determine the appropriate remedy based on the reported issue, chair condition, replacement-part availability, shipping requirements, and service feasibility.

Shipping Coverage

Standard shipping for approved replacement parts is included within the contiguous United States.

When a complete chair must be returned, Supreme Chairs USA will provide return instructions and determine whether the chair should be repaired, replaced, or exchanged. Full-chair return shipping is limited to one approved occurrence during the coverage period unless otherwise stated in writing.

The customer must retain or provide suitable packaging for any authorized return. Additional charges may apply for expedited shipping, freight service, residential pickup, packaging services, white-glove delivery, Alaska, Hawaii, United States territories, and international destinations.

Return and Replacement Service

Warranty claims and returns require authorization before shipment. Products returned without authorization may be refused.

Replacement chairs may be professionally refurbished and may differ slightly in color, production year, upholstery, finish, or cosmetic condition. Any replacement will provide reasonably comparable functionality and value.

A replacement chair or component does not restart or extend the original 10-year coverage period.

Not Covered

The plan does not cover:

• Scratches, scuffs, stains, fading, discoloration, odors, or cosmetic wear

• Normal deterioration of upholstery, mesh, foam, finishes, or coatings

• Damage caused by misuse, abuse, excessive force, accidents, pets, water, fire, theft, or improper storage

• Damage caused during relocation or transportation arranged by the customer

• Unauthorized repairs, modifications, disassembly, or aftermarket components

• Improper assembly, cleaning, maintenance, or installation

• Comfort preference, sizing preference, buyer’s remorse, or dissatisfaction unrelated to a covered failure

• Lost or missing components

• Damage occurring before delivery that was not reported within the applicable delivery-inspection period

• Commercial rental, resale inventory, or use outside the chair’s intended purpose

• Labor performed without prior written authorization

• Consequential, incidental, business-interruption, or indirect losses

Claim Requirements

The original purchaser must provide:

• Original proof of purchase

• Supreme Chairs USA order number

• Photographs or video clearly showing the issue

• Chair manufacturing label or serial information, when available

• Written description of the problem

• Current shipping address

• Any additional information reasonably requested to evaluate the claim

Supreme Chairs USA may require troubleshooting, inspection, return of the failed component, or return of the complete chair before approving a remedy.

Eligibility and Term

Coverage begins on the chair’s original purchase date and continues for 10 years.

The plan applies only to qualifying chairs purchased directly from Supreme Chairs USA. It is available to the original purchaser and is not transferable unless Supreme Chairs USA provides written approval.

This is a Supreme Chairs USA protection plan and is not a Herman Miller manufacturer warranty, endorsement, sponsorship, or affiliation.

The protection plan must be purchased with the chair or within 30 days of the chair’s original purchase date.