Supreme Chairs USA Return & Refund Policy

We want you to be confident in your purchase. Please inspect your order promptly upon delivery.

14-Day Return Policy

Returns are accepted within 14 days of delivery.

To qualify for a return:

The item must be returned in the same condition in which it was received.
The customer must contact Supreme Chairs USA within 14 days of confirmed delivery to request a return.
Return shipping costs are the responsibility of the buyer, except when the item received is incorrect or materially different from the order.
Original shipping, freight, delivery, and handling charges are non-refundable.
Items must be properly packaged for return shipment. The customer is responsible for damage resulting from inadequate return packaging.

Used, Open-Box & Pre-Owned Furniture

Unless specifically listed as brand new, our furniture may be open-box, pre-owned, refurbished, or commercial surplus.

Minor cosmetic wear—including small scratches, scuffs, marks, or other signs of previous handling or use—may be present and is not considered a defect when consistent with the item’s advertised condition.

Damaged or Incorrect Orders

If your item arrives with significant shipping damage or you receive the wrong item, please contact us within 48 hours of delivery and provide photographs of:

The item and affected area
The shipping box or packaging
The shipping label

Please retain all original packaging until the issue has been resolved.

Depending on the circumstances, Supreme Chairs USA may provide replacement parts, arrange a replacement, offer an appropriate partial refund, or authorize a return at no additional shipping cost to the customer.

Refunds

Approved refunds are issued after the returned merchandise has been received and inspected.

Refunds will be made to the original payment method. Original shipping, delivery, freight, and handling charges are not refundable unless the return resulted from an error by Supreme Chairs USA.

Items returned damaged, incomplete, altered, improperly packaged, or in a materially different condition from when they were delivered may be subject to a deduction from the refund or may be ineligible for a refund.

Final Sale Items

The following are final sale and non-returnable, unless materially different from the item ordered:

Clearance or liquidation merchandise specifically marked “Final Sale”
Custom or personalized merchandise
Special-order merchandise
Bulk or wholesale orders
Items that have been modified at the customer’s request
Local purchases specifically designated as Final Sale before purchase

Local Pickup

Customers purchasing through local pickup are encouraged to inspect and test the item before accepting it.

Once a local pickup item has been inspected and accepted, the sale is considered final, unless otherwise agreed to in writing before purchase.

Order Cancellations

Orders may be canceled before they have been shipped or prepared for delivery. Once an order has shipped, it must be handled through the standard return process.

Manufacturer Warranties

Supreme Chairs USA is an independent furniture reseller and is not affiliated with or endorsed by Herman Miller, MillerKnoll, Steelcase, Humanscale, Haworth, or other manufacturers unless expressly stated.

Any original manufacturer warranty is included only when specifically stated in the product listing. Manufacturer warranties may not transfer with resale.

Contact

To request a return or report an issue with your order, contact Supreme Chairs USA with your order information and a description of the issue.

By completing a purchase, the customer acknowledges and agrees to this Return & Refund Policy.

Shipping & Delivery

At Supreme Chairs USA, we carefully package every order to help ensure your chair arrives safely and ready for your workspace. We offer nationwide shipping throughout the United States, along with local pickup and delivery options where available.

Nationwide Shipping

We ship office chairs and accessories throughout the United States using trusted parcel and freight carriers. The shipping method is selected based on the size, weight, quantity, and destination of your order.

Most individual chair orders are shipped via FedEx Ground or a comparable carrier. Larger orders may ship via LTL freight.

Shipping rates and available delivery options are calculated or displayed during checkout when available.

Processing Times

Most in-stock orders are prepared for shipment within 1–3 business days.

Processing times may vary for:

Large or bulk orders
Special-order products
Customized items
Freight shipments
Orders requiring additional packaging or preparation

Once your order has shipped, tracking information will be provided when available.

Professional Packaging

Office chairs are carefully inspected and packaged before shipment. Depending on the chair and shipping method, some products may be partially disassembled for safer transportation.

Minor assembly may be required upon delivery. This is typically limited to attaching components that were removed to protect the chair during transit.

Freight & Bulk Orders

Large commercial, wholesale, and multi-chair orders may be shipped via LTL freight.

Freight delivery typically includes delivery to the curb or designated receiving area unless additional services are arranged in advance.

Businesses, universities, offices, designers, dealers, and other organizations purchasing multiple chairs are encouraged to contact us for a custom freight quote.

Local Pickup & Delivery

Local pickup may be available by appointment for customers who prefer to collect their order directly.

Local delivery may also be available depending on the destination, order size, and scheduling availability.

Please contact Supreme Chairs USA before ordering if you need a specific local delivery arrangement.

Tracking Your Order

When tracking is available, customers will receive shipment information after their order has been processed.

Carrier delivery estimates are provided as estimates and may change because of weather, transportation disruptions, holidays, or other circumstances outside our control.

Shipping Damage

Please inspect your shipment as soon as possible after delivery.

If an item arrives with significant shipping damage, contact Supreme Chairs USA within 48 hours of delivery and provide photographs of:

The chair and damaged area
The exterior packaging
Any visible damage to the box or shipping materials
The shipping label

Please retain all packaging until the claim has been resolved.

Depending on the circumstances, we may provide replacement components, arrange a replacement, offer another appropriate resolution, or assist with a carrier damage claim.

Incorrect or Missing Items

If you believe you received an incorrect item or your shipment is missing a component, contact us promptly with your order information and photographs of what was received.

We will review the order and work to resolve verified fulfillment issues as quickly as possible.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping expenses resulting from an incorrect address, refused delivery, unsuccessful delivery attempts, or unauthorized address changes may be the responsibility of the customer.

Questions About Shipping?

Need your chair by a certain date? Ordering multiple chairs? Have questions about freight or local delivery?

Warranty & Product Condition

At Supreme Chairs USA, we believe customers should know exactly what they are purchasing. Our inventory includes new, open-box, refurbished, and pre-owned premium office furniture, and the condition of each product is identified in its individual listing.

Product Condition

Because we specialize in premium ergonomic office furniture, including commercial and specialty inventory, product condition can vary from item to item.

Products may be classified as:

New — Unused merchandise that may include original manufacturer packaging or tags when available.

Open Box — Merchandise that is new or appears minimally used but may have been removed from its original packaging, displayed, transported, or handled.

Like New / Excellent Condition — Pre-owned or open-box merchandise showing little to no noticeable wear.

Pre-Owned / Refurbished — Previously used merchandise that has been inspected and, when necessary, cleaned, serviced, or had components replaced to ensure proper functionality.

Minor cosmetic imperfections such as small scratches, scuffs, marks, variations in finish, or signs of handling may be present, particularly on open-box and pre-owned products. These cosmetic characteristics do not necessarily affect the functionality of the chair.

Please review all product photographs and descriptions before purchasing.

Inspection & Quality

Our goal is to offer premium ergonomic furniture that performs as intended.

Chairs are inspected for major functionality before being offered for sale. Depending on the model, this may include checking:

Height adjustment
Recline and tilt functions
Arm adjustments
Lumbar or PostureFit support
Casters and base
Seat and backrest condition
Adjustment mechanisms

Specific features and configurations vary by model. The individual product listing determines what is included with your purchase.

Manufacturer Warranty

Supreme Chairs USA is an independent reseller of premium office furniture.

Unless specifically stated in the individual product listing, products sold by Supreme Chairs USA should not be assumed to include or qualify for the original manufacturer’s warranty.

Manufacturer warranties may be limited to the original purchaser, authorized dealer purchases, or otherwise subject to the manufacturer’s own terms and conditions.

Any manufacturer warranty mentioned in a listing is subject to verification and the applicable manufacturer’s terms.

Our Commitment

We stand behind the accuracy of our listings and want customers to receive the product they ordered.

If you receive an item that is materially different from its description, missing an advertised component, or arrives with significant shipping damage, please contact Supreme Chairs USA promptly so we can review the issue and determine an appropriate resolution.

Shipping damage should be reported within 48 hours of delivery with photographs of the product and packaging.

Returns

Eligible purchases are subject to our Return & Refund Policy.

Please review the Return & Refund Policy before purchasing for information regarding return eligibility, timeframes, shipping expenses, final-sale merchandise, and refunds.

Questions Before Purchasing?

Not sure which Herman Miller Aeron size you need? Want to confirm a chair’s features, condition, manufacture information, or configuration?

Contact Supreme Chairs USA before ordering.

We’re happy to help you understand exactly what you’re purchasing so you can choose the right chair for your workspace.

Supreme Chairs USA

Made with Squarespace

Tucson, Arizona

520-261-9867

Call / Text

Contact

sales@supremechairsusa.com